Terms of Service

Effective date: July 26, 2026

These Terms of Service (“Terms”) govern your use of flyingflamingojunkremoval.com and any junk-removal, hauling, cleanout, or related service requested from Flying Flamingo Junk Removal (“Flying Flamingo,” “we,” “us,” or “our”).

Flying Flamingo Junk Removal is currently an unincorporated business operating under that trade name in Washington State. These Terms do not represent that Flying Flamingo is a limited liability company, corporation, licensed contractor, bonded business, or insured business.

By using the website, submitting a request, accepting a quote, or authorizing work, you agree to the applicable portions of these Terms.

1. Eligibility and authority

You must be at least 18 years old and legally capable of entering a contract to book or authorize services.

If you request service for property you do not own, you represent that you have permission from the owner, landlord, property manager, tenant, business, estate representative, or other authorized decision-maker.

You represent that you own the items presented for removal or have legal authority to authorize their removal. You are responsible for claims arising from items you were not authorized to remove.

2. Booking requests are not guaranteed appointments

Submitting the website form, sending a message, calling, or selecting a preferred appointment window creates a service and quote request. It does not guarantee:

• acceptance of the job;
• a particular date or arrival time;
• a particular crew size;
• a particular price;
• acceptance of every item; or
• completion of the work.

We may contact you to verify the scope, address, access, items, timing, photographs, and other details before confirming availability.

Autosaved booking drafts

After you actively begin entering the booking form, the website may save your progress in an incomplete server-side draft so you can continue the form. An autosaved draft is not a submitted service request and does not confirm a lead, quote, booking, appointment, price, crew, date, or time. Beginning or abandoning a form does not authorize marketing or sales follow-up without separate permission.

The draft may be connected to a submitted record only after the current submission requirements are satisfied. A name entered before submission is provisional and unverified. Flying Flamingo does not treat name similarity, IP address, device information, approximate location, or browsing behavior as sufficient identity evidence.

WhatsApp reference codes

When you choose a website WhatsApp action, the prewritten message may include a short reference such as `FF-7K3P9Q`. The reference may connect the inquiry to the website session, permitted attribution, and an incomplete draft. Clicking the action alone does not create a conversation, lead, quote request, or booking. A WhatsApp profile name is unverified and is not used by itself to merge customer records.

3. Estimates, onsite quotes, and authorization

Website prices, price ranges, photographs, load examples, phone estimates, chat responses, and preliminary messages are estimates or planning guides unless expressly identified as a final written quote.

The final price may depend on factors including:

• item type, amount, volume, weight, and condition;
• material and disposal requirements;
• stairs, elevators, gates, hallways, parking, and carrying distance;
• dismantling, sorting, bagging, or preparation;
• crew time, equipment, and special handling;
• contamination, pests, bodily fluids, mold, water damage, or other hazards;
• changes between the information provided and the actual job; and
• applicable taxes or legally required fees.

Before loading begins, we will present or confirm the accepted scope and price. You become obligated to purchase the service only when you accept the quote and authorize the work verbally, electronically, or in writing.

If the scope changes, we will explain the change and obtain your approval before performing or charging for additional work. We may refuse or stop work when conditions are materially different, unsafe, illegal, or outside the agreed scope.

Any minimum charge is the amount shown on the website or stated in the quote at the time of service.

4. Deposits and large projects

Most ordinary jobs do not require a deposit. We may require a deposit, staged payment, or written project terms for larger, multi-day, specialty, commercial, or equipment-dependent work. Any deposit requirement and refund conditions will be disclosed before payment.

5. Payment

Unless different written terms are approved, payment is due when the agreed work is completed.

Payments may be processed through Stripe or another disclosed payment provider. We do not add a card fee, interest charge, collection charge, or late fee unless it is clearly disclosed and agreed to in writing before it applies.

You authorize us and our payment provider to process the payment method you submit for the approved amount.

6. Cancellations, rescheduling, and access failures

Please contact us as soon as reasonably possible to cancel or reschedule.

We do not charge a cancellation, rescheduling, or no-show fee unless that fee was clearly disclosed and accepted before the appointment.

We may reschedule or cancel because of weather, vehicle problems, staffing, safety, access restrictions, disposal limitations, emergencies, or other conditions outside reasonable control.

If we cannot reasonably access the property or items because of locked gates, unavailable elevators, missing authorization, parking restrictions, unsafe conditions, or inaccurate job information, we may decline or reschedule the work.

7. Customer responsibilities

You are responsible for:

• providing an accurate service address and contact information;
• identifying all requested items and known hazards;
• identifying fragile surfaces, narrow access, pre-existing damage, and property restrictions;
• obtaining required parking permission, permits, landlord approval, building approval, elevator reservations, gate access, and loading access;
• removing cash, jewelry, documents, medications, firearms, personal data, keepsakes, and other valuables from items being removed;
• keeping children, pets, tenants, customers, and bystanders away from the active work area; and
• ensuring the work area can be entered lawfully and safely.

Do not place confidential documents, access codes, financial records, medical records, or irreplaceable personal items inside furniture, boxes, bags, or containers presented for removal.

8. Items and materials we may refuse

We may refuse any item or material that is unsafe, illegal, undisclosed, outside our capabilities, rejected by available disposal facilities, or outside the confirmed scope.

Restricted or review-required materials may include:

• asbestos or suspected asbestos;
• explosives, ammunition, firearms, or weapons;
• medical waste, sharps, pharmaceuticals, or biological material;
• human or animal remains;
• radioactive material;
• chemicals, solvents, fuel, pesticides, unknown liquids, or leaking containers;
• pressurized cylinders or tanks;
• active batteries that are swollen, leaking, damaged, or unsafe;
• bodily fluids, blood, pest infestations, severe mold, or contaminated material;
• hazardous, regulated, or illegally possessed material;
• extremely heavy, oversized, structural, or equipment-dependent items; and
• anything prohibited by law, a disposal facility, or the current prohibited-items information on our website.

We do not provide hazardous-material remediation, medical-waste handling, asbestos removal, structural demolition, excavation, landscaping, or licensed trade work unless a separate written scope expressly states otherwise and the work may legally be performed.

If an undisclosed hazard is discovered, we may isolate the area, refuse the item, stop work, revise the scope before proceeding, or recommend another provider.

9. Transfer and handling of removed items

Once an item is loaded into our vehicle and accepted as part of the job, title to that item transfers to Flying Flamingo, subject to your payment obligation.

After transfer, we may reuse, resell, donate, recycle, transfer, sort, dismantle, or dispose of the item. The final destination depends on condition, safety, local rules, facility capacity, transportation, and available options.

We do not guarantee that any specific item will be donated, recycled, reused, resold, or delivered to a particular organization.

Items should not be retrieved after loading. If you believe an item was loaded by mistake, tell the crew immediately. Recovery may be impossible once the vehicle leaves or the item is transferred, processed, donated, recycled, or disposed of.

10. Property care and completion review

We use reasonable care when performing the agreed work. You should identify fragile flooring, walls, railings, doors, landscaping, utilities, and pre-existing damage before work begins.

When practical, we provide an opportunity to review the completed work before the crew leaves. This completion review is not a “100% satisfaction guarantee,” warranty, or promise that every concern will be resolved in a particular way.

Report suspected property damage promptly after discovery and provide reasonable photographs or documentation. We will review the issue in good faith. Nothing in these Terms limits rights or remedies that cannot legally be waived.

11. Refunds and billing issues

Completed and accepted junk-removal services are generally nonrefundable because the labor, transportation, and disposal work has already been performed.

We will review:

• duplicate or incorrect charges;
• charges for work not performed;
• deposits governed by separate written terms;
• amounts that must be refunded by law; and
• resolutions we voluntarily approve.

Disputing a charge does not eliminate the obligation to pay for properly authorized and completed work.

12. Photographs, videos, and uploads

You may upload photographs, videos, or files to describe a job. You grant us a limited license to receive, store, review, copy, and share those materials with our service providers and team members as reasonably necessary to evaluate, schedule, perform, document, or support the requested service.

Uploading job materials does not give us permission to use them publicly for advertising.

Any public marketing use of identifiable customer, property, before-and-after, or job-site media requires separate permission or another lawful basis. Marketing permission is optional and is not required to receive service.

Do not upload material you do not have the right to share.

13. Calls, texts, and emails

By providing contact information and submitting a service request, you consent to receive non-marketing communications reasonably related to your request, including calls, texts, emails, appointment updates, quote follow-ups, invoices, and customer-service messages.

Marketing texts or emails require separate consent where required. Marketing consent is optional and is not a condition of purchasing service.

You may opt out of promotional texts by replying STOP and promotional emails by using the unsubscribe link or contacting us. Message and data rates may apply. Opting out of marketing does not prevent necessary service or transactional messages.

14. Call recording

We use Quo for business phone service. Calls may be recorded or transcribed for documentation, quality, training, safety, and dispute-resolution purposes.

When a call will be recorded, we will provide a reasonably effective announcement before recording the private conversation, and the announcement will be included in the recording where required. By continuing after that announcement, you consent to recording to the extent permitted by law.

If you do not consent, tell us before continuing. We may disable recording when practical or continue through text, email, or the website instead.

15. Flappy AI assistant

The website may provide an automated assistant called Flappy. Flappy uses artificial intelligence, including services provided by OpenAI, to generate responses.

AI responses are for general information and convenience. They may be incomplete, inaccurate, or outdated and do not:

• confirm an appointment;
• create a binding quote;
• guarantee item acceptance;
• authorize work;
• provide legal, safety, environmental, or hazardous-material advice; or
• replace confirmation from a human team member.

Do not enter passwords, payment-card numbers, Social Security numbers, medical information, private access codes, or other highly sensitive information into the chat.

16. Acceptable website use

You may not:

• interfere with the website, forms, chat, security, or availability;
• submit false, fraudulent, unlawful, or abusive requests;
• upload malware or content that infringes another person’s rights;
• scrape or copy website content for commercial use without permission;
• impersonate another person or misrepresent your authority; or
• use the website to arrange removal of stolen, illegal, or unauthorized property.

We may restrict access or refuse requests associated with misuse.

17. Website information and intellectual property

The website, brand, Flappy mascot, text, graphics, photographs, software, and other content are owned by or licensed to Flying Flamingo and are protected by applicable law.

You may use the website for personal or internal business purposes related to evaluating or requesting our services. No other license is granted.

Website information may change without notice. Service descriptions, availability, pricing examples, service areas, and operating hours are not guaranteed to remain unchanged.

18. Third-party services and links

The website may use or link to third-party services such as Netlify, Supabase, OpenAI, Quo, Stripe, Google, Meta, and Microsoft. Their services may be governed by their own terms and privacy practices.

We are not responsible for third-party websites, platforms, outages, content, or independent data practices.

19. Disclaimers

To the maximum extent permitted by law:

• the website and automated tools are provided “as is” and “as available”;
• we do not warrant uninterrupted or error-free website operation;
• estimates, service-area tools, AI responses, and load examples are not guarantees;
• donation, recycling, disposal, and scheduling outcomes depend on conditions outside our control; and
• no oral statement changes these Terms unless confirmed in an authorized written agreement.

Nothing in these Terms excludes warranties or obligations that cannot legally be excluded.

20. Limitation of liability

To the maximum extent permitted by law, Flying Flamingo will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost business, loss of data, or loss of use.

For claims arising from a specific paid service, our total liability will not exceed the amount you paid for that affected service.

These limitations do not apply to liability that cannot legally be limited, including liability arising from willful misconduct or any other category excluded by applicable law.

21. Your responsibility for unauthorized or hazardous items

You are responsible for losses, claims, fines, disposal charges, or reasonable costs caused by:

• misrepresenting ownership or authority;
• concealing hazardous, illegal, contaminated, or regulated material;
• providing unsafe or unlawful access; or
• violating these Terms or applicable law.

This section does not require you to reimburse us for losses caused by our own unlawful conduct.

22. Governing law and disputes

Washington law governs these Terms, without regard to conflict-of-law principles.

Any lawsuit relating to these Terms or the services must be filed in a state or federal court with jurisdiction in King County, Washington, unless applicable law requires another location.

These Terms do not require arbitration and do not contain a class-action waiver.

Before filing a claim, both sides are encouraged to contact the other and make a good-faith attempt to resolve the issue.

23. Changes to these Terms

We may update these Terms as the website, services, technology, or law changes. The updated version will be posted with a new effective date.

Changes apply prospectively unless otherwise stated or required by law. The version accepted when you authorize a service will generally govern that service.

24. Severability and no waiver

If a provision is found unenforceable, the remaining provisions remain in effect to the extent allowed by law.

Failure to enforce a provision once does not waive the right to enforce it later.

25. Contact

Flying Flamingo Junk Removal

300 Lenora St

Seattle, WA 98121

Phone: (206) 474-7420

Privacy and legal email: privacy@flyingflamingojunkremoval.com

Website: flyingflamingojunkremoval.com